We want you to love your CapFancy gear! Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unworn, unused, and in the exact same condition that you received it. It must also be in the original packaging with any tags still attached.
Non-Returnable Items
Because of the nature of our products, the following items cannot be returned or exchanged:
- Custom / Personalized Caps: Any item that has been customized, personalized, or printed specifically for you cannot be returned unless it arrives defective or damaged.
- Gift Cards
- Clearance / Sale Items: Only regular-priced items may be refunded. Final sale items cannot be returned.
Damaged, Defective, or Incorrect Items
If you receive a defective item, a damaged product, or the wrong design, we will make it right! We replace these items at no cost to you.
- Please email us at co*****@******cy.com within 7 days of receiving your order.
- Include your order number and a clear photo of the defective or incorrect item so we can process your replacement quickly.
The Return Process
If your non-custom item is eligible for a return, please follow these steps:
- Email us at co*****@******cy.com with your order number and reason for the return.
- Once approved, we will provide you with instructions on how to send your item back to us.
- Please do not send your purchase back without contacting us first.
Note: To complete your return, we require a receipt or proof of purchase (your order confirmation email is perfect).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the hat.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the funds to appear on your bank or credit card statement.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at co*****@******cy.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.
Shipping Your Return
To return your product, mail it to: 10801 Hammerly Blvd, Ste. 234, Houston, TX 77043
You will be responsible for paying for your own shipping costs when returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
If you are shipping an item over $50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.